CAREEM is a well known name in Transportation Industry, providing Private Taxi/ Limuisine services. They started in 2012, when two guys decided to leave their jobs to start something that matters. Now, Careem is the leading ride hailing app in MENA, Turkey, and Pakistan.

Cyber Incident

Recently, Careem has identified a cyber incident involving unauthorised access to the system which is used to store data of their Riders & Captains.

They claim, no evidence of fraud or misuse related to this incident has been noticed.

Being open and honest with their customers, and to reaffirm their commitment to protecting privacy and data of customers they shared this incident openely.

14th January 2018, Careem came to know that online criminals gained access to computer systems which hold customer and captain account data.

Customers and captains who have signed up new account after 14th, are on the safe side.


We also want to share with you the actions we are taking to address the issue and to prevent it from happening in the future.

Actions by Careem

A Thorough investigation and engagement of leading cybersecurity experts have been launched by Careem to assist in strengthening their security systems.

Also they are working with law enforcement agencies.

Careem has shown their honesty by emailing to all customers and captains, They write

“Throughout the incident, our priority has been to protect the data and privacy of our customers and captains. Since discovering the issue, we have worked to understand what happened, who was affected, and what we needed to do to strengthen our network defences.

Advice for Customers to protect their Data

Customers & Captains are advices to safeguard their own personal information by doing follows:
• Implement good password management by updating your Careem password, as well as other accounts on which you use similar details. Use a strong mix of characters, and try not to use the same password for multiple sites
• Remain cautious of any unsolicited communications that ask for personal information or refer to a web page asking for personal information
• Avoid clicking on links or downloading attachments from unfamiliar emails
• Continue to review bank account and credit card statements for suspicious activity – if you see anything unexpected, call your bank.

Applogies by Careem

While earning a lot of trust by customers, Careem didnt shy to applogize and writing,

“We apologise for what has happened but rest assured, Careem has learned from this experience and will come out of it a stronger and more resilient organisation. We remain dedicated to our mission of supporting the millions of captains and customers in the region who depend on Careem to earn a living and get around.