Clickatell Announces World’s First Chat Commerce Platform as a Service (CCPaaS)



Clickatell (https://apo-opa.information/3UKhn92), a pioneer in cell messaging and Chat Commerce innovation, in the present day introduced the launch of the world’s first Chat Commerce Platform as a Service (CCPaaS) (https://apo-opa.information/3L9mmNk) that empowers manufacturers to capitalize on the chance of chat commerce, the rising subsequent wave of digital commerce. This ground-breaking platform allows companies to seamlessly join, work together and transact with their clients on the messaging platforms they already use. Clickatell’s April 2023 launch of the primary Chat Commerce Platform as a Service delivers full, authenticated commerce experiences inside probably the most extensively adopted cell messaging environments, such as WhatsApp, Apple Messages, SMS and USSD.

This subsequent evolution of Clickatell’s Chat Commerce Platform permits companies to create chat commerce experiences that drive gross sales and enhance buyer satisfaction. Companies keep forward of the conversational commerce development by conducting commerce on this planet’s largest messaging apps. Clickatell’s CCPaaS additionally permits companies to save lots of time and scale back prices by offering related, in-context model experiences and safe cost capabilities to their clients via the comfort of messaging. New platform options embrace card tokenization and integration with WhatsApp Commerce (https://apo-opa.information/41zI5Dn) functionalities that permit the show of product info and pictures within the model’s WhatsApp channel.

New Modern Funds in Chat

CCPaaS is the primary SaaS answer to supply safe cost processing by integrating with main cost gateways, permitting companies to effectively course of transactions inside the chat interface. With card tokenization, customers can securely pay through a hyperlink in any messaging channel, resulting in a Clickatell-hosted checkout that tokenizes the consumer’s cost info and saves it for future use — making subsequent purchases streamlined for the patron with ‘one tap pay.’ The platform is PCI-DSS, ISO27001 and SOC2 compliant, making certain the very best safety requirements for information safety and privateness.

“The launch of Clickatell’s Chat Commerce Platform as a Service marks a significant milestone in our company’s mission to revolutionize customer engagement and facilitate frictionless commerce within messaging apps,” stated Pieter de Villiers, CEO and Co-Founder at Clickatell. “We run our lives inside messaging apps; whether or not arranging a lunch with a buddy or scheduling a faculty drop-off, messaging is handy and easy.

‘Our new platform enables our favorite brands to serve us in these same messaging platforms with a full commerce experience, such as checking into your next flight and paying for a seat upgrade. As the first of its kind, CCPaaS sets a new standard for the future of chat commerce and reinforces Clickatell’s pioneering place within the business. We made historical past in 2000 after we grew to become the primary firm to attach the world’s quickest rising commerce platform – the web – with the world’s quickest rising communications platform – the cell phone – through our SMS Gateway. I’m proud to see our crew persevering with the innovation and executing on the imaginative and prescient.”  

Easy CCPaaS Packaging for Prospects’ Wants

Clickatell’s CCPaaS is obtainable via three distinct packages:

Join is the muse package deal that permits companies to ship and obtain enterprise-grade cell messages over a number of messaging channels through a RESTful API or a web-based marketing campaign administration device. This package deal delivers high-volume providers and campaigns, adhering to strict safety and compliance necessities, delivering billions of messages reliably to clients everywhere in the world. Key options embrace excessive quantity queuing and routing, message encryption, nameless messaging, and quantity administration.

Including to Join, the Work together package deal allows companies to have significant conversations with their customers delivering the sort of digital experiences that in the present day’s mobile-first customers have come to anticipate. Manufacturers can now simply and rapidly construct messaging workflows to deploy chatbots and mini-apps from a low/no-code internet interface. Work together permits an instantaneous response to the client via a chatbot with highly effective options together with key phrase administration, property library and integrations with main CRM and OMS options. Work together additionally contains dwell agent enablement via a complicated web-based software that gives actual time sentiment insights, agent help, chat transfers and agent efficiency metrics, all designed to enhance agent efficiency and drive higher buyer expertise.

Transact allows companies to promote services and products immediately inside messaging channels by sending the client a cost immediate that initiates a safe and easy cost expertise. Transact builds on the muse of Join and Work together, permitting companies to create full commerce experiences inside messaging. Companies can settle for funds on the Clickatell Platform with no improvement required, and with safe hyperlink and OMS integration, companies can present unparalleled take a look at experiences which are absolutely cloud native and turnkey. State-of-the-art cost capabilities embrace tokenization for frictionless consumer expertise, PCI-DSS safety and GDPR and native privateness compliance and legacy processes integration.

“As commerce continues to evolve yet again, we are helping brands to engage with their customers in this emerging chat commerce space,” stated Jeppe Dorff, Chief Product and Expertise Officer at Clickatell. “Our vision has always been to create a chat commerce platform that is focused and built around the key performance metrics that matter most to our customers, performance and operational efficiencies, customer satisfaction and increased business improvements. Our Chat Commerce Platform as a Service not only achieves that vision, it also provides an unparalleled user experience for both brands and their consumers, while fostering digital transformation and in context communications with the click of a button. With our innovative low/no-code platform, businesses may rapidly implement and customize their chat commerce solutions, regardless of technical expertise.”

To deal with this rising chat commerce alternative, Clickatell’s CCPaaS contains a number of highly effective options designed to remodel buyer engagement into pleasant commerce experiences and drive model loyalty:

Customizable chatbots (https://apo-opa.information/3MPQHBI): Capabilities to develop and deploy chatbots to automate conversations, deal with buyer inquiries and drive gross sales.

Reside agent chat (https://apo-opa.information/43FkCm6): Clean escalation from chatbots to dwell brokers, enabling manufacturers to supply personalised and environment friendly buyer assist when wanted. Reside brokers can entry dialog historical past and buyer info for a seamless transition and enhanced buyer expertise.

Actual-time analytics and reporting: Entry to invaluable insights into buyer conduct, chatbot efficiency and transaction information, enabling data-driven selections and optimization of chat commerce methods.

Simple integration with present programs (https://apo-opa.information/40hj3YP):  Some extent and click on embedded answer for seamless integration with CRM, ERP and different enterprise programs. The platform comes pre-integrated with well-liked options like Shopify, Zendesk and Salesforce, making certain a quicker time to marketplace for companies.

Embedded funds (https://apo-opa.information/3GSIhWJ): Embedding funds into chat permits manufacturers to interact in transactional commerce as simple as a reply to pay. The function comes with a safe hyperlink, hosted order pages, take a look at with Order Administration integrations and a wealthy consumer expertise in accessible channels.

For extra details about Chat Commerce Platform as a Service and Clickatell go to

Distributed by APO Group on behalf of Clickatell.

Media Contacts:
Andrea Mahoney

Nadia Louw

About Clickatell:
Clickatell is a pioneer in cell messaging and Chat Commerce improvements. The Clickatell Chat Commerce Platform allows manufacturers to attach, work together and transact with customers by offering progressive, intuitive conversational commerce journeys via the comfort of messaging, securely and at scale. International manufacturers use Clickatell’s trusted Chat Commerce Platform to scale back prices whereas maximizing worth and elevating buyer experiences throughout all levels of the patron lifecycle. Clickatell is headquartered in Silicon Valley, CA, and has places of work in Canada, South Africa and Nigeria. Study extra at